Kidshield Digital PTY LTD · ABN 86 697 907 163
Privacy Policy
Effective date: 24 September 2026 · App: au.servicehub.app
Overview
ServiceHub is a job management platform for solar installation teams. It enables owners, managers, installers, tradies, supervisors, surveyors and customers to coordinate jobs — from quoting and site survey through to installation sign-off.
This policy explains what personal information we collect when you use the ServiceHub mobile application (au.servicehub.app), how we use it, and the choices you have.
Data we collect
Account & identity
- Name and email address (provided at account creation by your organisation admin)
- Your role within the organisation (Owner, Admin, Manager, Installer, Tradie, Supervisor, Surveyor, or Customer)
- Encrypted authentication token stored securely on your device
Job & work data
- Job details you create, view or are assigned to — site address, customer details, scheduled dates, status
- Photos you upload as part of job documentation (site survey, installation completion, materials)
- Electronic signatures captured for job sign-off
- Notes and comments attached to jobs
Device & usage
- Device push notification token (used only to deliver your alerts)
- App version and platform (iOS / Android) for compatibility purposes
- Basic request logs on our servers (IP address, timestamp, HTTP status) retained for 30 days
What we do not collect
We do not collect precise GPS location, contacts, browsing history, advertising identifiers, or any biometric data.
How we use it
| Purpose | Data used |
|---|---|
| Authenticate your session and keep you signed in | Email, auth token |
| Show you the jobs and tasks relevant to your role | Role, job assignments |
| Deliver push notifications for job updates and alerts | Device push token |
| Store job photos, signatures and completion records | Photos, signatures, job data |
| Support requests — diagnosing issues you report | App version, server logs |
| Maintain platform security and prevent abuse | Server logs, auth tokens |
We do not use your data for advertising, profiling, or automated decision-making.
Sharing & disclosure
Within your organisation
Job data is visible to users within your organisation according to their role. Customers see only their own jobs; managers see all jobs they manage; owners have full visibility.
Service providers
We use a small number of infrastructure providers who process data on our behalf under data processing agreements:
- Amazon Web Services (AWS) — hosting & database (ap-southeast-2 / Australia)
- Google Firebase — push notification delivery
These providers are bound contractually to process data only as instructed by us and not for their own purposes.
Legal requirements
We may disclose information if required by law, court order, or to protect the safety of our users — but only to the extent legally required.
Push notifications
When you sign in, the app registers your device with Firebase Cloud Messaging (FCM) to receive push notifications about job updates, assignment changes and alerts relevant to your role.
Your push token is stored on our servers linked to your account. It is deleted from our servers when you sign out. You can disable push notifications at any time through your device system settings.
Storage & security
All data is stored on Amazon Web Services infrastructure located in Australia (ap-southeast-2 region). Data in transit is encrypted using TLS 1.2 or higher. Authentication tokens are stored on your device using the operating system's secure storage (iOS Keychain / Android Keystore).
We use JWT-based authentication with server-side token validation. No passwords are stored on your device.
Data retention
We retain your account and job data for as long as your organisation maintains an active account with ServiceHub. When an organisation's account is closed, we delete associated personal data within 90 days, except where legally required to retain it.
Server request logs are retained for 30 days. Push notification tokens are removed from our servers when you sign out.
Account & data deletion
You can request deletion of your account and all associated personal data at any time. Once deleted, your profile, job history, and uploaded photos cannot be recovered.
How to request deletion
- Email privacy@servicehub.au with the subject line "Account Deletion Request"
- Include the email address linked to your ServiceHub account
- We will confirm and permanently delete your account within 30 days
If your account was created by your employer, contact your organisation's ServiceHub administrator — they can remove your account directly from the platform.
Your rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of information we hold about you.
To exercise any of these rights, see the Account & data deletion section above, contact your organisation's ServiceHub administrator, or reach us directly at the address below. We will respond within 30 days.
If you are located in Australia, the Australian Privacy Act 1988 (Cth) applies. EU/UK users may also have rights under the GDPR or UK GDPR.
Children
ServiceHub is a professional tool intended for adults in a workplace context. We do not knowingly collect information from anyone under 18. Contact us if you believe a minor has provided their information and we will delete it promptly.
Policy changes
We may update this policy as the app evolves. When we make material changes we will update the effective date at the top of this page and notify active users via the app.